Frequently Asked Questions?

  • How do I place an order?
    It’s super simple. Just click on the product you like, hit Add to Cart, and checkout. Once you’re done, we’ll send you a confirmation email right away.
  • What about payment?
    We take all the usual ones — Visa, Mastercard, PayPal. Whatever’s easiest for you.
  • Do you guys do free shipping?
    Yep! , shipping’s on us. If it’s under that, the system will show you the exact cost before you pay.
  • How long will it take to get my order?
    Most orders land in 14 business days. As soon as it ships, you’ll get a tracking link so you can follow it the whole way.
  • What if I get the wrong item or it’s damaged?
    Don’t stress. Just send us a quick message with your order number and a photo, and we’ll fix it fast — whether that’s a replacement or a refund.
  • Can I return something if I change my mind?
    Yep, as long as it’s within 10 days and still in its original condition. Just reach out to us and we’ll guide you step by step.
  • Do you ship internationally?
    Yep, we send orders worldwide. Times and costs vary a little, but we’ll show you all the options at checkout.
  • And if I need help?
    You can always reach us at office@mynvstore.com. We actually reply — and pretty quickly, too.